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Support Services

On-demand expertise

Organizations have goals, but they don’t always have all the resources in-house that are needed to achieve them. Whether you need to broaden or deepen your support bench, monitor and adapt for better efficiency, provide comprehensive device support and visibility for your remote workforce, replace hardware, or leverage deep technical knowledge of specific systems, our support services teams can help. Use our expertise and people power to reduce risk, increase uptime, and drive productivity, while getting the peace of mind that comes with knowing you’ve got an expert team supporting you.

Overview

Support at your fingertips

Rest easy knowing your personal conferencing devices are performing at their best with Poly+. This members-only service gives you and your teams access to Poly experts no matter when you need it.? Advance hardware replacement means your users are always ready for work.??

Support Options
  • Data Sheet
    Business Critical Support

    Obtain the highest level of response and resolution to service requests with a specialized team of Poly technical, managerial, and administrative experts.

    Download Data Sheet
  • Data Sheet
    Business Relationship Management

    Customer advocate and single point of contact business interface within Poly to monitor, analyze and report on service and support of the Poly production solution.

    Download Data Sheet
  • Video
    How Poly Services help your success

    Get more details on how to use our services.

  • Data Sheet
    Poly Support Services Feature Comparision Guide

    Read our high level matrix to understand the features provided in our different Customer Support Services.

    Download Data Sheet
  • Brochure
    Poly customer support services

    Poly helps you meet a variety of business challenges with a comprehensive portfolio of Support Services designed to meet your exact needs. Each business environment is unique, which is why our flexible support service options provide the right level of assistance and technical expertise, when and where you need it, to keep your end users productive and satisfied.

    Download Brochure
  • Data Sheet
    Poly+ Data Sheet

    Learn about the features and benefits of Poly+.

    Download Data Sheet
  • Poly+ Service Description

    Learn more about the Poly+ level of service

    Learn More
  • Video
    Poly+ Video

    Learn about the features and benefits of Poly+.

  • Data Sheet
    Remote Technical Support Engineer

    The Remote Technical Support Engineer (RTSE) helps you maintain your Poly solution as well as achieve your desired response and reliability goals when technical assistance is required.

    Download Data Sheet
  • Data Sheet
    Resident Technical Service

    Complement your internal teams with the deep expertise of a Poly resident technician—available up to 40 hours per week for a specified term. They can support your daily operations, solve technical problems, help manage service levels and more.

    Download Data Sheet
  • Data Sheet
    Three-Year Hardware Replacement Service for Collaboration and Contact Center Devices

    Our Three-Year Hardware Replacement Service for Collaboration and Contact Center Devices helps you accurately control and forecast expenses, since you know that every headset is good to go for three years. And we do our best to deliver replacement headsets on the next business day, worldwide.

    Download Data Sheet
  • Infographic
    Which Poly support service is right for you?

    Poly and our partners offer a range of complementary services including Premier, Advantage, additional support modules, and Elite. Which one is right for you?

    Download Infographic
  • White Paper
    Which Support Service is Right for You?

    White paper on which support service is right for you.

    Download White Paper
  • Data Sheet
    Why reactivate your Poly support?

    Ensure you have access to technical resources that are the 'best in the business' to help support your Poly assets and deliver the fast path to resolution.

    Download Data Sheet
Business Critical Support

Obtain the highest level of response and resolution to service requests with a specialized team of Poly technical, managerial, and administrative experts.

Download Data Sheet
Business Relationship Management

Customer advocate and single point of contact business interface within Poly to monitor, analyze and report on service and support of the Poly production solution.

Download Data Sheet
Remote Technical Support Engineer

The Remote Technical Support Engineer (RTSE) helps you maintain your Poly solution as well as achieve your desired response and reliability goals when technical assistance is required.

Download Data Sheet
Which Poly support service is right for you?

Poly and our partners offer a range of complementary services including Premier, Advantage, additional support modules, and Elite. Which one is right for you?

Download Infographic
Resident Technical Service

Complement your internal teams with the deep expertise of a Poly resident technician—available up to 40 hours per week for a specified term. They can support your daily operations, solve technical problems, help manage service levels and more.

Download Data Sheet
Why reactivate your Poly support?

Ensure you have access to technical resources that are the 'best in the business' to help support your Poly assets and deliver the fast path to resolution.

Download Data Sheet
How Poly Services help your success

Get more details on how to use our services.

Which Support Service is Right for You?

White paper on which support service is right for you.

Download White Paper
Poly Support Services Feature Comparision Guide

Read our high level matrix to understand the features provided in our different Customer Support Services.

Download Data Sheet
Three-Year Hardware Replacement Service for Collaboration and Contact Center Devices

Our Three-Year Hardware Replacement Service for Collaboration and Contact Center Devices helps you accurately control and forecast expenses, since you know that every headset is good to go for three years. And we do our best to deliver replacement headsets on the next business day, worldwide.

Download Data Sheet
Resource Library
Next Steps

Connect with us today

Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.


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